At Uma Bastragar, we are committed to providing high-quality ethnic wear and ensuring a pleasant shopping experience. Please read our Return & Refund Policy carefully before making a purchase.
We accept returns only under the following conditions:
You received a damaged, defective, or incorrect product.
The return request is raised within 48 hours of receiving your order.
The product is unused, unwashed, unworn, and in its original condition with all tags, packaging, and accessories intact.
To request a return, please contact our customer support with:
Your Order Number
Photos or videos of the product showing the issue
A brief description of the problem
Once your request is reviewed and approved, we will arrange the return process.
For hygiene and quality reasons, the following items cannot be returned or exchanged unless they are damaged or incorrect:
Sarees that have been worn, washed, altered, or fall-pico stitched
Customized or made-to-order products
Products purchased during clearance, sale, or promotional offers
Gift cards
After we receive and inspect the returned product, we will notify you of the status of your refund.
If approved:
Refunds will be processed to the original payment method within 5–7 business days.
For Cash on Delivery (COD) orders, refunds will be made via bank transfer or UPI after collecting the required payment details.
Shipping charges (if applicable) are non-refundable unless the return is due to our error.
We offer exchanges only for:
Damaged products
Defective products
Incorrect items delivered
Exchange requests must be made within 48 hours of delivery.
Orders can be cancelled only before they are shipped.
Once an order has been dispatched, it cannot be cancelled.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or an unboxing video. We will investigate the issue and provide a suitable resolution as quickly as possible.
If you have any questions regarding returns or refunds, please contact us:
Uma Bastragar
Email: umabastragar.shopify@gmail.com
Phone: +91 98895 00500
Business Hours: Monday – Sunday | 10:00 AM – 9:00 PM
